Clear handling of eligible refund requests.
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General Policy
Refund eligibility depends on the nature of the service, payment status, account activity and the circumstances surrounding the request.
Completed Services
Fees for services already delivered, consumed or completed may not be refundable unless required by applicable law or specifically approved by Nodexa.
Duplicate or Incorrect Charges
Potential duplicate charges or clearly incorrect billing should be reported promptly so the transaction can be reviewed.
Review Process
Refund requests may require verification of the account, payment reference and relevant transaction information before a decision is made.
Processing Time
Approved refunds may take additional time to appear depending on the original payment method, financial institution or payment provider.
Contact
Users should submit refund-related requests through the available support channel or Nodexa contact page with the relevant transaction reference.